Maison Consulting & Solutions: September 2010

Thursday, September 23, 2010

Microsoft Prime Partner Guide Magazine

The Prime Partner Guide provides a single source of information about a wide selection of Microsoft partners operating globally

http://www.onwindows.com/Root/Home/Manufacturing/ManufacturingMagazine/tabid/106/Default.aspx

And also check the link below for online information about Maison consulting & solutions:

http://www.onwindows.com/Partners/Maison-Consulting-and-Solution/1558/Default.aspx

Sunday, September 19, 2010

Customer Care Accelerator for Microsoft Dynamics CRM

The Customer Care Accelerator (CCA) for Microsoft Dynamics CRM focuses on delivering contact center enabling functionality, such as the ability to create a unified desktop by combining data elements from disparate line of business applications and displaying it in a single user interface. The core Customer Care business scenarios highlighted by this accelerator include the following:
09-Sept-2010 NEW!! We have included a set of Visual Studio templates for building components for UII that work for VS 2008 and VS 2010 - go to the Downloads tab for more details!
Integrated desktop: Customers can aggregate information from diverse business applications into an integrated desktop providing employees with a 360° view of the customer interactions. Customer service representatives have immediate access to business critical information to serve customers quickly and efficiently, increasing customer satisfaction and loyalty.
Eliminating Duplicate Data Entry: Organizations can streamline business processes by creating desktop automation workflows. Process automation eliminates the need for agents to re-enter the same data in multiple applications. Minimizing duplication helps to reduce human error and ensures a consistent customer service experience.
Computer Telephony Integration (CTI): Organizations are provided with a consistent framework to connect CTI systems with key line of business applications.
Activity Reporting: Contact center managers have swift access to agent desktop transaction reporting, helping them to identify process bottlenecks.
As with all the other Microsoft Dynamics CRM 4.0 accelerators, CCA is available as permissive shared source and is a reference example that can be adapted to fit the needs of a customer as well as additional business scenarios.
Please note: This accelerator provides a reference example of how Microsoft Dynamics CRM in conjunction with User Interface Integration (UII) for Microsoft Dynamics CRM can be leveraged to deliver a composite agent desktop application. It is important that customers wishing to utilize the solution should have a solid understanding of .NET development and thoroughly review the UII materials as part of their evaluation of this accelerator.
Additionally, take the time to review the license terms before you get started.

Last edited Sep 10 at 1:34 AM by reubenk, version 4

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Customer Care Accelerator for Microsoft Dynamics CRM

Friday, September 17, 2010

Microsoft Worldwide Partner Conference 2010 Award Washington D.C., July 11-15

Now Available: Internet Explorer 9 Beta

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Microsoft Partner Network Newsletter | September 15, 2010

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Get Ready for a More Beautiful Web

Today, the Web is a communication hub. It's how people connect with friends, colleagues, and customers. How information is shared and projects are completed. How business is done. Yet the Web experience is not as fast, rich, or accessible as it could be. The new Windows Internet Explorer 9 Beta browser changes that, by leveraging the power of your PC to deliver more vibrant, immersive Web experiences, coupled with unparalleled performance.

Now websites and Web applications can provide the same functionality you expect from the software installed on your PC. A new interface increases your viewing area, and enhanced integration with the Windows 7 operating system means you can pin websites and applications directly to the taskbar and create customized Jump Lists that put the tasks you use most often just one click away. And a robust set of built-in security, privacy, and reliability technologies makes browsing safer than ever.

Learn more about the Internet Explorer 9 Beta release and watch demos to see how it works. Join the Microsoft Partner Network to access exclusive training opportunities. Then download the beta to experience a faster, cleaner, and more beautiful Web for yourself.

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Microsoft Lync RC Available Today!
Microsoft Lync is the new name for a new generation of Microsoft real-time communications products for business (formerly known as Microsoft Office Communications products). Lync Release Candidate (RC) ushers in a new connected experience, making each interaction more collaborative, engaging, and accessible from anywhere. Use the prerelease software to get firsthand experience with new features that can enhance your customer engagements and accelerate your sales cycle. Download the RC today.

Build Your Business

Handle More SharePoint Server 2010 Business
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Manage Multiple Forefront Protection Servers More Efficiently
The Microsoft Forefront Protection Script Kit enables multiserver management from a single location. And extensible command-line scripts in the kit make it possible to discover, configure, deploy, and integrate servers with the management technology you already own.

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Take Windows 7 Training and You Could Win a Flip SlideHD Camcorder
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Solve Break-Fix Issues with Online Technical Communities
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Offers and Promotions

Attain the Desktop Competency for a Chance to Win Big
Join the Microsoft Partner Network, add the Desktop competency to your portfolio, and enter for a chance to win a Flip Ultra camcorder.

Licensing

How Many Windows Server CALs Do You Need?
Learn how to use the Software Usage Tracker, a tool in the Microsoft Assessment and Planning Toolkit 5.0, to calculate the number and type of licenses needed.